Wednesday, May 5, 2010
I love the way you sign up for free trials and the company “accidentally” or under some other deceitful manner continues to bill you. The following is an actual e-mail series of transmissions I recently had with such a company. I signed up for a trial period to list my vacation rental. I didn’t see good results so I cancelled the account. Yes, I’m sarcastic, but I think one needs to be to see any action.
I received a notice that my free trial was up and I replied to cancel. I now have a charge for $29 on my credit card. Please credit back the charge and make sure this account and all my personal financial information is removed safely "please. My e-mail for confirmation is **********.
I do not see any account under the email address of *********. Please provide me with the email address you used to create your account and the last name of the credit card holder so that I can pull up your account.
Thank you for your response. The e-mail address is **********. We
recently changed e-mail addresses. The card charged in my
name, Carol *****.
Thank you for your email. I took a look at your account and did find the email request to cancel - however, a representative did call and leave a voice mail for you and also sent you an email informing you that your account was extended on the Free Trail for an additional 60 Days.
Your Free Trial ended April 21st - and you also received an email 7 days prior to the completion of the extended Free Trial. At this time I am not able to refund the last charge of $29.99 - however, since you already did pay for this month - would you like to keep it live on the site until May 20th - which is the last day before your next billing date?
Please let me know how you would like to proceed.
Thank you for your e-mail. Now please do not be telling me you received my
request to cancel this account and did not do so because you say you left a
voice message which of course was never received. I asked you to cancel and
I appreciate that I need to do no more than that. Otherwise, one might
perceive this as a gimmick, or fraud. I know your company wouldn't want to
be viewed that way.
Also, I have a new e-mail address as you can probably see from our
Please remove the charge immediately. I will accept this has been done by
one e-mail from you stating so.
Thank you so much for your email - I am sorry you never received the voice mail or email sent to you regarding your 60 Day Extension. At this point I have refunded the last charge of $29.99 and have canceled your account.
Please note that at this time everything has been deleted - If you do decide to re-list - you will need to start from the beginning.
Thank you and have a beautiful day.